Shipping policy

OVERVIEW

At Shady Club, we aim to get your order to you as quickly and safely as possible. Please read our shipping policy below so you know exactly what to expect after placing your order.

1. ORDER PROCESSING

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or UK public holidays will be processed on the next available business day. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

2. UK SHIPPING

We offer the following shipping options for UK orders:
• Standard Delivery — 3–5 business days — [FREE]
• Express Delivery — 1–2 business days — [£3.50]
All UK orders are sent via a tracked service. You will receive a tracking number by email once your order has been dispatched.

3. INTERNATIONAL SHIPPING

We currently ship to selected international destinations. International delivery times and costs vary by location and will be calculated at checkout. Please note that international orders may be subject to customs duties and import taxes, which are the sole responsibility of the customer. Shady Club has no control over these charges and cannot predict their amount.

4. DELIVERY TIMES

All delivery times are estimates from the date of dispatch and are not guaranteed. Delays may occur during peak periods, public holidays, or due to circumstances outside our control, including courier delays or customs processing. Shady Club will not be held liable for late deliveries.

5. TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this to track your order directly via the courier's website. If you have not received your tracking information within 3 business days of placing your order, please contact us.

6. INCORRECT ADDRESS

Please ensure your delivery address is entered correctly at checkout. Shady Club cannot be held responsible for orders lost or delayed due to an incorrect address provided by the customer. If you notice an error in your address after placing an order, contact us immediately at hello@shadyclub.co.uk and we will do our best to amend it before dispatch.

7. LOST OR MISSING ORDERS

If your order has not arrived within the estimated delivery window, please first check your tracking information. If your order appears lost, contact us at hello@shadyclub.co.uk and we will investigate with the courier on your behalf. We are unable to resend or refund orders that are still within the estimated delivery window.

8. DAMAGED IN TRANSIT

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damage. We will arrange a replacement or refund as appropriate.

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Last updated: June 2025 — Shady Club, England, UK